Unmind's AI Coach (Nova) is a 24/7 digital wellbeing assistant designed to provide intelligent support to help users achieve their personal and professional goals.

Available in over 20 languages, Nova connects clients with appropriate wellbeing tools and tailored advice, empowering users through self-discovery, personal growth and proactive assistance that adapts to individual needs and challenges in real time. Nova also guides clients toward appropriate mental health support, resources and therapy & coaching - helping members find the right support at the right time.

Nova is not designed to offer clinical advice, make assessments or offer treatment. It is intended for general wellbeing support, not for clinical-level mental health conditions. It is powered by state-of-the-art foundation LLMs (large language models), enhanced with Unmind's content, scientific expertise and robust safety guardrails.

Are Nova's outputs checked by humans?

Yes, our Science team conducts quality checks by looking at pseudonymous conversation records stored in our system to ensure we maintain high standards.

Additionally, OpenAI collaborates with various experts to make sure the models are safe. You can learn more about their efforts here. It’s important to note that OpenAI does not access any personal information during this process. All conversation transcripts remain confidential between the client and Unmind. We also run secondary processes to analyze overall trends, but these results are always presented as aggregated insights for employers.