If you're considering recommending Nova to a client, please read through this guide first. It includes guidance on whether your client is suitable, suggestions for how to introduce and talk about Nova, and ideas for how clients can use it. You may also use it as a checklist prompt for in-session or follow-up discussions — keep it conversational, you don't need to read it word-for-word.

Please note: Nova is a general wellbeing tool and is not intended as part of clinical treatment. It is not designed to support the diagnosis, monitoring, or treatment of mental health conditions.

1) Quick suitability check (use clinical judgement)

  • You’re recommending Nova for a sub-clinical / general wellbeing / workplace need (not a clinical assessment, diagnosis, or treatment etc).
  • You’ve considered whether the client may use Nova to substitute difficult human work (e.g. avoiding emotional processing, deferring hard conversations) and how you’ll “close the loop” back into sessions.
  • You’re aware and you’ve flagged to your client that not all clients may have access to Nova yet. Encourage your client to check in-app, and if they’re still unsure, your or your client may contact Support.

2) Explain what Nova is (plain-language summary)

  • “Nova is Unmind’s AI wellbeing coach — it offers 24/7 support”
  • “It’s designed for general wellbeing and workplace challenges, not for treatment of mental health conditions”
  • “It’s not a replacement for therapy or coaching”
  • “You can use text or voice”
  • Optional: If using it on web (not mobile app), you can choose a conversation style (Coaching / Active Listening / Practical Tools).

3) Set expectations + boundaries (say these explicitly)

  • “Nova isn’t a clinician and doesn’t diagnose or treat mental health conditions.”
  • “If anything feels urgent or unsafe, please use the in‑app help options / emergency services rather than Nova.”

4) Confidentiality & data privacy (cover the common questions)

  • “Your conversations are private and won’t be shared with your employer.”
  • “Your chat history may be reviewed by the Unmind team, but your identity will remain anonymous”.
  • “Nova does not send me any information, no summaries or transcripts — if you want to share anything from Nova with me, you’d need to do that voluntarily.”

5) Give 1–3 specific “ways to use Nova” (tie to their goals)

These suggestions are intended to complement your work together, not extend it clinically.

  • Choose the most relevant:
    • Session preparation: “Before our next session, chat to Nova about what’s been on your mind to help you think about what is most important to bring and discuss next time”
    • Learning and reflection: "Ask Nova to explain a concept we've discussed (e.g. fight/flight, cognitive triangle)."
    • Find resources: Ask Nova to share some breathing exercises or meditation audios from the Unmind platform”
    • Goal setting: “Use Nova to define a small, achievable goal for this week and check in on progress.”
    • In-the-moment support between-sessions: "If you're having a difficult moment and want a space to think things through, try talking to Nova."
  • Agree when they’ll try it (today / after the next trigger situation / 10 mins before bed).

6) Close the loop back into your work together

  • Ask them to bring back one thing from Nova next time (insight, phrasing, goal progress, reflection).
  • Normalise selective sharing: they choose what (if anything) to share.

Optional mini-script (30 seconds)

“One option between sessions is Nova — Unmind’s AI wellbeing coach. It’s available 24/7 for general wellbeing and workplace challenges, and can help you reflect, prep for sessions, or keep momentum going. It’s not a clinician and it’s not for crisis support, but it can be a useful between‑session tool. Your chats aren’t shared with your employer, and I don’t get transcripts — you choose what you share with me. If you’d like, let’s pick one thing to try this week: maybe asking Nova to help you plan how to handle ___.”