What is Unmind Help

Depending on your client's company contract with Unmind, some of your clients may have access to Unmind Help. Unmind Help provides traditional EAP services as outlined below.

How can I know if my client can access Unmind Help? 

Before suggesting Unmind Help as an option to your client, it's important to first confirm with Unmind if your client has access to Unmind Help. Simply contact us with your client's company name, and our team will let you know what your client can access. 

Clients can check on the platform if they have access to Help. Clients can navigate to "Immediate Support" at the top right of their account, and they will be shown which services are available to them there. 

Why is this relevant to me?

It’s important that you are aware of the further support Unmind offers your clients so that you can signpost your clients to the relevant service they may require, if available. 

What services does Unmind Help offer?

If your client has access to Unmind Help, they can use it for the following reasons: 

• Immediate support
• Financial and Legal Support
• Manager Support
• Care for others
• In-person Support
• Critical Incident Support

If your client has a medical emergency or is at imminent threat, please follow our guidelines for supporting clients in crisis. 

See below for more information about the areas Unmind Help can support, to ensure that you can support your clients to find the right help. 

Immediate Support

Unmind Help provides a 24/7 support helpline for employees who require immediate support. Calls are answered within 1 minute by clinically trained staff who will listen and help the client work through immediate problems or refer them to an appropriate local service provider.Situations in which clients may use Unmind Help include: 

• Needs to talk to someone urgently
• Feeling suddenly overwhelmed
• You are not sure what type of support you need

Financial & Legal Support

Unmind Help provides a 24/7 helpline to connect clients to financial and legal support. Clients may use Unmind Help if:

• They need assistance with financial concerns including bankruptcy, budgeting, debt, financial aspects of separation and divorce and much more. 
• They need help and information on legal issues such as consumer advice, debt advice, financial law, motoring offences, wills and probate, criminal law, family law, medical law, personal injury and neighbour disputes.
• Appointments may not be immediate and financial and legal services may differ by region. Legal support is limited to one call per legal issue each per year.

Manager Support

Your client can call the helpline for support with work-related issues if they are a manager or HR representative. Clients can use Unmind help if they are manager or HR representative and need support with work-related issues and situations, such as:

• They are feeling anxious about an upcoming meeting or presentation
• They are concerned about the well-being of an individual employee or a group of employees
• They need support preparing for a challenging conversation
• They want advice on how to provide support and care to an employee experiencing grief
• They need support in managing a workplace conflict

Care for others

Please note, this is only applicable for family and loved ones that have their own Unmind account.

Unmind Help provides clients with support for family, childcare, parenting, eldercare, relationships, and mental health. Clients may use Unmind Help if:

• If their family members need counselling or support. If their family member is over the age of 18 they can call in themselves to access support
• If their child is under 18 then the client can call the helpline to get information on how we can help you navigate to the correct support
• They need support with Childcare or Parenting, such as finding a nursery or childminder, navigating becoming a working parent, or how to navigate school systems
• They need to support their parents or elders, such as finding groups or activities for a parent, navigating the emotional impact of becoming a carer or having multi-generations in the same household
• They need support in your relationship or Couples Counselling. This includes general relationship issues, separation and divorce, intimacy issues, conflict resolution and communication issues
• They need to support other people with mental health concerns

In-person Support

Your client can call the helpline to arrange face-to-face counselling or therapy sessions. Please Note: In-person support is typically available in major cities globally. It may not be possible depending on your country or location.

Clients might call the helpline if:

• They are looking for face-to-face counselling or therapy sessions

Critical incident response

Clients can arrange Critical Incident Support only if they are a manager or HR representative and need support with:

• Violent workplace incidents, threats, assaults, hostage taking, shooting, stabbing, unexplained death or murder.
• Unusually high-stress work situations, e.g. excessive media involvement, intense conflict, intense workload coupled with intense public scrutiny
• Serious injuries (this could be for the individual affected and/or their colleagues)
• Fatal and non-fatal accidents: air, train, road traffic accidents, explosions, fires
• The sudden death of an employee, family member or contact known to the workforce
• Major organisational announcements, restructuring and reorganisation
• Any other event defined as critical in nature such as a natural disaster, earthquake, ice storm, tornado etc.

The goal of critical incident support is to reduce the psychological impact of the incident and support employees and minimise the likelihood of prolonged stress responses that may lead to absenteeism, and errors or accidents at work. Critical incident response connects people with resources and support for their immediate needs in the aftermath of an incident, and promotes safety, connection, hope, and self-efficacy (their belief that they can cope).