What is Unmind Help

Depending on your client's company contract with Unmind, some of your clients may have access to Unmind Help. Unmind Help provides immediate support to clients 24/7 whenever they need it. 

How can I know if my client can access Unmind Help? 

Before suggesting Unmind Help as an option to your client, it's important to first confirm with Unmind if your client has access to Unmind Help. Simply contact us with your client's company name, and our team will let you know what your client can access. 

Clients can also check with their employer to understand if they have access to Unmind Help. 

Why is this relevant to me?

It’s important that you are aware of the further support Unmind offers your clients so that you can effectively support and/or signpost your clients to the relevant service they may require, both via Unmind and externally. 

What can your clients use Unmind Help for? 

If your client has access to Unmind Help, they can use it for the following reasons: 

• Immediate support. Unmind Help provides a 24/7 support helpline for employees who require immediate support. Calls are answered within 1 minute by clinically trained staff who will listen and help the client work through immediate problems or refer them to an appropriate local service provider.
• Critical Incident Support: Your client can call the helpline to arrange Critical Incident Support if they are a manager or HR representative. 
• Financial and Legal Support. Unmind Help provides a 24/7 helpline to connect clients to financial and legal support.

If your client has a medical emergency or is at imminent threat, please follow our guidelines for supporting clients in crisis. 

See below for more information about the areas Unmind Help can support, to ensure that you can support your clients to find the right help. 

Immediate Support

Situations in which clients may use Unmind Help include: 

• Needs to talk to someone urgently
• Feeling suddenly overwhelmed

Financial & Legal Support

Clients may use Unmind Help if:

• They need assistance with financial concerns including bankruptcy, budgeting, debt, financial aspects of separation and divorce and much more. 
• They need help and information on legal issues such as consumer advice, debt advice, financial law, motoring offences, wills and probate, criminal law, family law, medical law, personal injury and neighbour disputes.

Appointments may not be immediate and financial and legal services may differ by region. Legal support is limited to one call per legal issue each per year.

Critical incident response

Clients can arrange Critical Incident Support if they are a manager or HR representative and need support with:

• Violent workplace incidents, threats, assaults, hostage taking, shooting, stabbing, unexplained death or murder.
• Unusually high-stress work situations, e.g. excessive media involvement, intense conflict, intense workload coupled with intense public scrutiny
• Serious injuries (this could be for the individual affected and/or their colleagues)
• Fatal and non-fatal accidents: air, train, road traffic accidents, explosions, fires
• The sudden death of an employee, family member or contact known to the workforce
• Major organisational announcements, restructuring and reorganisation
• Any other event defined as critical in nature such as a natural disaster, earthquake, ice storm, tornado etc.