Platform troubleshooting steps

If you are experiencing issues with the Unmind Meet or Connect platforms please follow these troubleshooting steps.

1. Check your internet connection:
   • Ensure your device is connected to the internet.
   • Restart your router or modem if necessary.
2. Refresh the page in your browser
3. Ensure that you are using the latest version of your browser
4. Delete your browser cache and cookies
5. Try using a different browser
6. Check audio and video settings:
   • Ensure your camera and microphone are properly connected and that your browser has permission to access them
7. Disable VPN or firewall temporarily:
   • VPNs or firewalls can sometimes interfere with video conferencing software.
   • Try disabling them temporarily to see if it resolves the issue.
8. Check for conflicting software:
   • Close other applications that might be using a significant portion of your system's resources or conflicting with your video conferencing software.
9. System updates:
   • Ensure your operating system and device drivers (especially for camera and microphone) are up to date.
10. Use a different device
    • If you are able, try accessing Connect or Unmind Meet on a different device

If, after following the troubleshooting steps outlined above, you are still unable to use Unmind Meet or Connect, please get in touch with our Support team who will be happy to help.