We believe in the right care at the right time. Therefore we want to ensure we have the best aftercare in place for anyone ending their coaching or therapeutic journey with Unmind Talk.

We recognise that therapy is often just the beginning, and gains are made long after sessions finish. Your approach to ending might vary depending on the therapeutic model you’re using, but we encourage you to consider the following:

• Mutual agreement. Are both parties aware and accepting of the decision to end? Discuss the reasonings.
• Advance notice. If you and the client agree to extend the number of sessions, do this several weeks in advance of the initial end date.
• Review progress. Help the client reflect on what they have learned from therapy and make plans for how they will continue to build on their gains once they leave therapy.

Unplanned endings

If a client drops out of therapy with no explanation, we encourage you to follow up with them to offer them the option of resuming. If you do not hear back from them, we request that you send a follow-up message signposting them to any resources that might be helpful.

Please also contact us here to let us know that you have ended therapy. The exception to this is in the case of any risk, in which case we ask you to refer to our Risk management and Safeguarding policy.

Follow-up plan

Establish a plan for any necessary follow-up or how the client can return if need be. Part of this could be about signposting or referring clients to other Unmind practitioners, alternative providers or relevant sources. Ensure this is done in a supportive and informative way (see: What if clients need a different modality to what I offer? and Referrals / signposting outside of Unmind Talk ).

If there is any clinical risk, or if the client is vulnerable, ensure they have enough support in place before you discharge them. Please refer to our Risk management and Safeguarding policy for guidance.

Referral to external services

If you believe a client needs more intervention beyond what you can offer, we encourage you to refer or signpost them to services that can help them. We encourage you to familiarise yourself with what’s available in the locale(s) in which you see clients and the routes to access. We also encourage you to refer a client back to their doctor or other healthcare provider for further support when necessary. For more information, you can read our guidance: Referrals / signposting outside of Unmind Talk .

Accessing more sessions

When a client finishes therapy via Unmind Talk (i.e. they use up their session allocation), they are welcome to continue seeing you as a private, self-funded client. It is up to the client and you to decide whether they wish to continue to use the Unmind Talk platform to schedule appointments, or to do this elsewhere. If you would like to use Unmind Talk to see your private clients, simply add them as private clients following these steps, and continue to use the platform as you did previously.

If a client ends their employment

As clients’ sessions are funded by their employer, when a client terminates their employment contract there will need to be some consideration of the future of sessions. We anticipate that different organisations will have different provisions (e.g. some may continue to fund sessions for a set time period after the employee leaves the organisation), therefore we encourage you to discuss this with the client. If the client’s employer cannot continue to fund sessions, you may wish to discuss whether they would like to continue sessions with you as a private client.

If a client's organisation can no longer provide access to Talk

Occasionally, an organisation we work with may need to end access to Unmind Talk for its employees. We strongly encourage organisations to give adequate notice to us and its employees if they do this, and we will share this information with practitioners if we become aware of this.

Continued use of the Unmind app

Clients are encouraged to continue to use Unmind's personal app to access tools and resources during therapy and beyond. Clients will continue to have access to the Unmind platform as long as they remain employees of their organisation. Note that we offer a 30-day grace period of access if they leave their organisation.