Below is a list of helplines that you or your client can contact if immediate support is needed.
If you think a client is at risk of harming themselves or someone else, please call or advise them to call their local emergency services, or go directly to an Accident and Emergency (A&E) department.
Please note:
Unmind is not an immediate crisis service and does not employ staff to be on call.
Unmind is not a medical service.
While we aim to ensure this information is up to date, if you spot something that isn’t right, please let us know at [email protected].
International Crisis Providers
Country | Dialling code | Number | Service | Details | Emergency |
Argentina | +54 | 135 | 24horas | 911 | |
Argentina | +54 | (11) 4783 8888 |
| Monday to Friday 10am to 5pm and Saturdays 10am to 4pm | 911 |
Australia | +61 | 13 11 14 | A national charity providing access to 24 hour crisis support and suicide prevention services. | Call: 000 Mobile: 112 or 000 | |
Austria | +43 | 142 | 24 hours a day, free emotional support. | 112 | |
Azerbaijan | +994 | 510-66-36 | Crisis Helpline for Young People | A crisis hotline for psychologically-social assistance to young people aged 14-29. | 112 |
Bahrain | +973 | 38447588 | Shamsaha provides 24/7 telephone and in-person support for victims of domestic and sexual violence, free and confidential. | 999 | |
Bangladesh | +880 | 9612 119911 | Emotional support and suicide prevention helpline, staffed by trained volunteers. Confidential. Everyday 3pm to 3am (No holidays) | 999 | |
Belgium | +32 | 1813 | 24/7 national suicide prevention line (Dutch). Free and confidential. They also offer an online chat service, every day from 5pm to midnight, Wednesday from 12pm to midnight. | 112 | |
Belgium | +32 | 107 | Accessible 24/7, confidential, free of charge phone support (French). A free online chat service provided in collaboration with SOS Amitié, is available between 1pm and 3am. | 112 | |
Bermuda | +1441 | 239-1111 | 24-hour Mental Health Crisis Line.
| 911 | |
Brunei | +673 | 145 | 24/7 mental health and suicide support. | 991 | |
Bulgaria | +359 | 2 492 30 30 | Red Cross Bulgaria Helpline | Operated by the Sofia branch of the Bulgarian Red Cross (BRC). It provides confidential psychological support and crisis intervention. 24/7 emotional support resource. | 112 |
Bulgaria | +359 | 2 852 3030 | National Suicide Prevention Hotline | This is a nationwide 24/7 helpline designed to assist individuals going through an acute suicidal or emotional crisis. It is staffed by trained professionals offering immediate counseling and intervention. | 112 |
Brazil | +55 | 188 | 24 hour support and in-person centres across the country. They also offer an online chat service, linked here. | 192 or 193 | |
British Virgin Islands | +1 |
|
|
| 911 |
Botswana | +267 | +267 73 415 588 | Provides advocacy, bringing change on legislation, and linking people to care. | 999 | |
Canada | +1 | Call: 1 833 456 4566 Quebec: 1 866 277 3553 | Phone available 24/7 Text 45645, available daily from 16:00–00:00 ET | Phone: 911 Mobile phones: 112 | |
Cayman Islands | +1 | 943 2422 | A service to help those who have experienced domestic violence. They provide a 24/7 Crisis Helpline for anyone in distress. They also have a walk-in centre open Monday to Friday. | 911 | |
Chile | +56 | 717 003 717 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. This service is in Spanish. | Police: 133 Ambulance: 131 | |
China | +86 | 800-810-1117 010-82951332 | Supportive helpline operated by trained volunteeers and available 24 hours a day. | 110 | |
China | +86 | 400 821 1215 | Daily from 10:00–22:00 | 110 | |
Colombia | +57 | 005744482945 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. | National Emergency: 123 Police: 112 Medical Emergency: 125 | |
Costa Rica | +506 | 800-273-7869 (800-AQESTOY) | Línea Aquí Estoy (CPPCR) | Monday to Friday: 2:00 PM to 10:00 PM (14:00 – 22:00)
Saturdays: 9:00 AM to 4:00 PM (09:00 – 16:00) | All emergencies: 911 Psychological Crisis (via 911) - Request DAP for 24/7 free, immediate psychological support and crisis intervention. |
Croatia | +385 | 0800 11 88 | Croatian Red Cross Psychosocial Line | Weekdays 08:00–16:00 (Standard hours). Scaled to 24/7 strictly during active national disasters/crises. | 112 (Unified Emergency)
or 194 (Ambulance) |
Czech Republic | +420 | 608 902 410 Skype: modralinka whatsapp: 608 902 410 | The phone services are free and open from 09:00–21:00. All calls are confidential. | 112 | |
Denmark | +45 | +4570201201 | Livslinien is a telephone helpline providing confidential support and a safe space to talk. It’s open every day of the year from 11:00–17:00. They also provide an online chat service Mondays and Thursdays: 17:00–21:00, and Saturday: 13:00–17:00. | 112 | |
Dominican Republic | +1 | 809-779-2124 | Pychological assistance helpline for people with suicidal thoughts, open 24/7 | 911 | |
France | +33 | 01 45 39 40 00 | 24 hour suicide prevention helpline. | Ambulance: 15 | |
France | +33 | 09 72 39 40 50 | Confidential and anonymous suicide support to anyone, via phone, email or chat. All listeners are trained by qualified instructors to provide support to those contemplating suicide, struggling to cope, or experiencing emotional distress. The website also provides an interactive map with a list of local support numbers and centres. (13:00 - 3:00) | Ambulance: 15 | |
Guernsey | +44 | 116 123 | Guernsey Samaritans | Free and available 24/7 | 999 or 112 |
Germany | +49 | 0800/111 0 111 (Protestant) 0800/111 0 222 (Catholic) 116 123 | Free religious support line open 24/7. You can talk to a pastor via phone, mail or chat. There are also options for local on-site consultations and online chat support. | 112 | |
Germany | +49 | 0800 111 0 550 (adults) 0800 111 0 333 (children) | Anonymous & free. | 112 | |
Hong Kong | +852 | 2896 0000 | 24 hour multilingual suicide prevention service. | 999 | |
Hong Kong | +852 | 2382 0000 | Professionally trained volunteers are available to listen at any time. Open 24/7. | 999 | |
Iceland | +354 | 1717 | Crisis helpline available throughout Iceland. Available 24/7 to anyone experiencing distress or suicidal thoughts. | 112 | |
Iceland | +354 | 552-2218 | Provides information, support and treatment for those at risk of suicide and their loved ones. Free, 24/7 telephone service available for anyone over 18 years of age. | 112 | |
India | +91 | 9820466726 | Free, confidential helpline staffed by professionally trained volunteers. Whatever your concerns are, you can be rest assured that you will receive non-judgmental and non-critical listening. Open 24/7. | Ambulance: 102 | |
Iraq | +964 |
|
|
| Ambulance: 115 Police: 104 |
Ireland | 00 353 | 116 123 | Free to call 24 hours a day from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123. | 112 or 999 | |
Ireland | 00 353 | 1800 247 247 Text HELP to 51444 (standard message rates apply) | 24/7 support and free therapy to those engaging in self-harm, with suicidal ideation, or bereaved by suicide. | 112 or 999 | |
Ireland | 00 353 | 50808 | Free 24/7 text service providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis – big or small. Text with a trained volunteer anytime by texting HELLO to 50808. | 112 or 999 | |
Italy | +39 | Toll-free (landline): +39 800 860022 Mobile: +39 06 77208977 (costs apply) | Confidential telephone helpline providing emotional support for people experiencing any type of mental health crisis. Open daily between 13:00–22:00. | 112 | |
Italy | +39 | 19696 | Psychological support to children, adolescents and adults through listening and counselling. Available 24/7 through their phone line and website chat. The service is completely free and the website is available in Italian and English. | 112 | |
Jersey | +44 | 01534 445290 | Mental Health Crisis Line | This service is available 24 hours a day, 7 days a week, and is managed by the Psychological Assessment and Therapy Service. | 999 or 112 |
Jersey | +44 | Call 116 123 (Free from any phone) or 03300 945 717 | Samaritans of Jersey | 116 123 is the standard free national number that routes locally, while the 03300 number applies local charges. | 999 or 112 |
Lebanon | +961 | 1564 | Lebanon’s national emotional support and suicide prevention hotline, available 24/7. Trained professionals offer free, confidential support and guidance to additional mental health services if needed. | 112 | |
Malaysia | +60 | 055477933/55 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Bahasa Melayu, Mandarin, Cantonese, Tamil. | 999 | |
Malaysia | +60 | 07-3312300 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 088 255 788 Whatsapp/SMS: 0168036945 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 19:00–22:00 Support in English, Bahasa Malaysia, Chinese | 999 | |
Malaysia | +60 | 03-76272929 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available 24/7 Support in English, Malay, Chinese dialects, Tamil, Native dialects | 999 | |
Malaysia | +60 | 082-242800 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 18:30–21:30 Support in English, Mandarin, Malay | 999 | |
Malaysia | +60 | 06-9520313 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 604-2815161 or 604-2811108 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Calls are answered in English but support is also provided in Mandarin, Hokkien, Malay, Tamil. | 999 | |
Mexico | +52 | 5-510-2550 | Suicide hotline | A confidential phone line for anyone needing crisis support in Mexico. | 911 |
Mexico | +52 | (55) 5259-8121 | Free telephone service, available 24/7. | 911 | |
Mexico | +52 | 9 45 37 77 | Save a Life is community-based organisation aiming to prevent suicide through education and training. They also provide telephone support for emergency situations. | 911 | |
New Zealand | +64 | 0800 543 354
Text line: text HELP to (4357) | 24/7 Lifeline, Suicide Crisis Helpline and Kidsline. A text support service is also available. | 111 | |
New Zealand | +64 | 0800 726 666 | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. | 111 | |
Norway | +47 | 22 40 00 40 | Crisis service for anyone who needs someone to talk to when they find life difficult. They offer phone, text messaging and chat services. | Police: 112 Ambulance: 113 | |
Peru | +51 | 005112738026 | Anonymous and specialised support and information in emotional crisis situations, free of charge. This Spanish-speaking service is staffed by trained volunteers. Monday to Saturday: 15:00–21:30. | Emergency: 911 Police: 105 Ambulance: 106 | |
Philippines | +63 | Hotline: (02) 8969191 Hotline: Mobile phone: 0917 854 9191 | Manila Lifeline Centre | Manila Lifeline Centre is a telephone helpline for anyone experiencing suicidal thoughts. | 911 |
Poland | +48 | 89 19288 or 89 527 00 00 | Free helpline in the region of Olsztyn, providing telephone support and guidance about professional mental health services. | 112 or 999 | |
Poland | +48 | n/a | Directory of trusted phone lines throughout Poland. | 112 or 999 | |
Portugal | +351 | 225 50 60 70 | Hotline providing confidential and anonymous emotional support from trained volunteers. Open from 9pm to 12am in Portugal and Madeira. From 8pm to 11pm on the Azores. | 112 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. Their team of health professionals also offer mental health screening and referral services. Available 24/7. | Emergency: 911 Police: 787 3432020 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. Their team of health professionals also offer mental health screening and referral services. Available 24/7. | Emergency: 911 Police: 787 3432020 | |
Russia | +7 | (8202) 577-577 | Samaritans (Cherepovets) | Samaritans (Cherepovets) is a suicide prevention hotline that can be reached by phone. Available daily from 09:00–21:00. | 112 |
Russia | +7 | 7495 989 50 50 | The Ministry of Emergency Situations of the Russian Federation (EMERCOM) provides emergency psychological assistance to victims of emergencies. | 112 | |
Serbia | +381 | 0800 300 303 | Confidential helpline available in Srpski and English via telephone. Their website also offers an online chat facility. Available daily, 14:00–23:00. | Emergency: 192 Ambulance: 194 | |
Singapore | +65 | 1767
24-hour messaging via WhatsApp: 9151 1767 | 24-hour free confidential suicide prevention hotline for anyone having difficulty coping during a crisis, and anyone who is thinking of suicide or has been affected by suicide. You can also talk to them via chat on their website. | Emergency ambulance: 995. Non-emergency ambulance: 1777 Police hotline: 1800 255 0000 | |
Singapore | +65 | 6389 2000 | Mental health hospital in Singapore. They also provide a Mental Health Helpline for people facing a mental health crisis or emergency. Available 24/7. | Emergency ambulance: 995. Non-emergency ambulance: 1777 Police hotline: 1800 255 0000 | |
South Africa | +27 | Telephone support: 0861 322 322 Gender violence line: 0800 150 150 AIDS helpline: 0800 012 322 | Telephone helplines for a range of issues including suicidal thoughts, trauma and loneliness. | 112 Ambulance: 10 177 | |
South Africa | +27 | 24 hour helpline: 0800 12 13 14 Suicidal emergency: 0800 567 567 Contact a counsellor: 011 234 4837 | Africa’s largest mental health support and advocacy group.
It provides comprehensive mental health information and resources to help you, a family member or loved one. | 112 Ambulance: 10 177 | |
South Africa | +27 | 051 444 5691 | Free and confidential service for anyone who is struggling with difficult feelings, or having suicidal thoughts. They provide help to people in need of emotional support, via phone or face-to-face appointments. Visit their website for details of regional offices. | 112 Ambulance: 10 177 | |
South Africa | +27 | 51 444 5000 | Organisation helping people in need of emotional support, via a 24/7 telephone hotline and face-to-face consultations. | 112 Ambulance: 10 177 | |
Spain | +34 | 717 003 717 | Anonymous and specialised support and information in emotional crisis situations, free of charge. This Spanish-speaking service is staffed by trained volunteers. | 112 | |
Spain | +34 | 900 525 100 | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. | 112 | |
Spain | +34 | 016 | National Crisis Line | Confidential telephone helpline for victims of domestic violence. Calls are confidential and won’t appear on the telephone’s last dialled number or on the bill. Available 24/7. | 112 |
Sweden | +46 | 90101 | Helpline staffed by trained volunteers to help those experiencing suicidal thoughts, or those who have a close relative or friend experiencing these thoughts. They can be contacted by phone or chat 24/7. | 112 | |
UK | +44 | Text: 85258 | Text helpline to connect anonymously with a trained volunteer. They're there to provide support for anyone experiencing a crisis or feeling unable to cope, and they're available 24/7. Text shout to 85258 to get started. | 999 of For urgent, non-life threatening issues: 111 | |
UK | +44 | 116 123 | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. | 999 or For urgent, non-life threatening issues: 111 | |
Ukraine | +380 | 7333 | Free suicide prevention and mental health support helpline. The service is primarily to provide support for veterans of Ukraine’s Armed Forces, and their family members. But they do not ask any caller about their eligibility to use the service – if you are in need of help, they are here for you. Available 24/7 | 112 | |
Ukraine | +380 | 0487 32715 or 0482 226565 | Odessa Confidence Telephone Service | Mental health support face-to-face or over the phone. Monday to Friday: 10:00–08:00 Saturdays and Sundays: 19:00–08:00 | 112 |
Ukraine | +380 | 058 | Telephone of confidence "Stavropyghion-058" Lviv | Mental health and suicide prevention support via telephone. Available daily, 00:00–23:00) | 112 |
Uruguay | +380 | 0767 or 0800 0767 | Organisation dedicated to the prevention of suicide in Uruguay. | Police: 911 Ambulance: 105 | |
USA | +1 | 988 | 24/7, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. A 24/7 online chat in partnership with Contact USA is also available. For deaf and hard of hearing users: Use your preferred relay service or dial 711 then 988. | 911 | |
USA | +1 | (800) 273-8255 | 24/7 confidential support. Their volunteers are trained to listen and won't tell you what to do. You can talk to them in confidence about whatever is on your mind, and you don't need to be at crisis point or feeling suicidal before you call. | 911 | |
USA | +1 | Text HOME to 741-741. | The USA’s only 24/7, nationwide crisis-intervention text-message hotline. Text from anywhere in the USA to text with a trained crisis counsellor. | 911 |
Worldwide services
Title | Description |
Befrienders Worldwide | List of worldwide befriending services (NB not all countries are listed). |
Suicide Stop | List of crisis lines worldwide. |
Suicide.org | List of crisis lines worldwide. |
Calling Emergency Services when the client is located in a different country
When calling emergency services, you are automatically directed to the provider in the country you are located in. If you want the services in a different country, there are a couple of options:
Calling the emergency number in the country you are located and asking to be put through to the emergency services in the country the client is located in.
Making contact with the client's emergency contact, if located in the same country as the client, and asking them to contact the emergency services.
Using the client's location to call the local police station / hospital.