At Unmind, we believe that clinical quality goes beyond professional experience and education. We require the following qualities from practitioners partnering with Unmind:
Responsive
Being responsive means ensuring timely communication with both clients and the Unmind team.
Practitioner expectations
- Respond to client session requests and emails within 48 hours.
- Maintain communication with Unmind in a timely manner.
Punctual
Punctuality is about respecting time, ensuring that sessions start and end as
scheduled, and that clients' time is valued.
Practitioner expectations
- Arrive on time or ahead of schedule for all sessions.
- Adhere to scheduled sessions times without overrunning.
Prepared
Preparation is key to making the most of each session and providing the highest value to clients
Practitioner expectations
- Prepare for each session by reviewing notes, checking outcome measure responses, and ensuring technology is working properly.
- Stay informed by reading Unmind's handbook, keep up to date with updates and Practitioner Newsletters, and engage with opportunities to attend training sessions or spaces.
Respectful
Respectful communication fosters positive, professional relationships with clients and the Unmind team.
Practitioner expectations
- Communicate professionally and respectfully with clients and Unmind staff.
Reliable
Reliability ensures that practitioners are organised, dependable and consistent in their commitments.
Practitioner expectations
- Keep your calendar up to date to reflect accurate availability.
- Notify Unmind of any changes impacting client sessions.
- Attend scheduled sessions and only cancel in exceptional circumstances.
Ethical
Ethical conduct and confidentiality are essential for maintaining trust and protecting client information.
Practitioner expectations
- Follow the ethical standards of your accrediting/licensing body.
- Protect client confidentiality and comply with local data protection laws.
Effective
Effectiveness means using evidence-based practices to achieve the best possible outcomes for clients while continually developing and improving your practice.
Practitioner expectations
- Use evidence-based interventions and clinical best practices.
- Continuously seek to improve skills and service quality.
Client-focused
A client-focused approach ensures that practitioners prioritise the needs and well-being of the client in every session.
Practitioner expectations
- Prioritise the client's well-being, needs and experience.
- Be open to feedback and use it to enhance client care.