When you receive a client request or a direct booking, you must get in touch with the client within 48 hours of receiving the request.

If you have chosen not set up Instant Book Slots, prospective clients can send you a session request through the platform.

When a client sends a request, you can view it in Unmind Connect under Appointments > Requests.

To find the client's contact details, navigate to the Clients page. Additionally, you will receive an email from Unmind containing the client's contact details and a message from them.

Once you have agreed on a time for the session, you can book it in your calendar.

If you are fully booked or not able to take on new clients, please ensure you contact, and our team will temporarily hide your profile until you're ready to take on new clients.

We want clients to be able to confirm and book sessions quickly and easily so they can get the support that they need as soon as possible. It can be anxiety-provoking for a client waiting to know if a session that they have requested is going to be accepted. For this reason, we encourage you to switch to Instant Booking so clients can book instantly. If, however, you don’t use this function then please ensure that you respond within 48 hours to accept or decline requests.