All client requests or direct bookings must be responded to within 48 hours.

When a client sends a request, you can view it in Unmind Connect under Home > Booking Requests.

To find the client's contact details, navigate to the Clients page. You will also receive an email from Unmind containing their contact details and message. Please contact the client using these provided details.

Once a time is agreed upon, between you and the client, book the session in your Connect calendar. For instructions on how to book, please refer to the "Scheduling a Session with a Client" guide.

If you have chosen not to set up Instant Book Slots, prospective clients can send you a session request through the platform.

If you are fully booked or unable to take on new clients, please ensure you decline the session and let the client know. Also, please ensure you contact our team so we can temporarily hide your profile until you're ready to take on new clients.

We want clients to be able to confirm and book sessions quickly and easily so they can get the support that they need as soon as possible. It can be anxiety-provoking for a client waiting to know if a session that they have requested is going to be accepted. For this reason, we encourage you to switch to Instant Booking so clients can book instantly. If, however, you don’t use this function then please ensure that you respond within 48 hours to accept or decline requests.