Below is a list of helplines that you or your client can contact if immediate support is needed.
If you think a client is at risk of harming themselves or someone else, please call or advise them to call their local emergency services, or go directly to an Accident and Emergency (A&E) department.
Please note:
- Unmind is not an immediate crisis service and does not employ staff to be on call.
- Unmind is not a medical service.
- While we aim to ensure this information is up to date, if you spot something that isn’t right, please let us know at support@unmind.com.
International Crisis Providers
Country | Dialling code | Number | Service | Details | Emergency |
Argentina | +54 | 135 | 24horas | 911 | |
Argentina | +54 | (11) 4783 8888 | Monday to Friday 10am to 5pm and Saturdays 10am to 4pm | 911 | |
Australia | +61 | 13 11 14 | A national charity providing access to 24 hour crisis support and suicide prevention services. | Call: 000 | |
Austria | +43 | 142 | 24 hours a day, free emotional support. | 112 | |
Bahrain | +973 | 38447588 | Shamsaha provides 24/7 telephone and in-person support for victims of domestic and sexual violence, free and confidential. | 999 | |
Bangladesh | +880 | 9612 119911 | Emotional support and suicide prevention helpline, staffed by trained volunteers. Confidential. Everyday 3pm to 3am (No holidays) | 999 | |
Belgium | +32 | 1813 | 24/7 national suicide prevention line (Dutch). Free and confidential. They also offer an online chat service, every day from 5pm to midnight, Wednesday from 12pm to midnight. | 112 | |
Belgium | +32 | 107 | Accessible 24/7, confidential, free of charge phone support (French). A free online chat service provided in collaboration with SOS Amitié, is available between 1pm and 3am. | 112 | |
Bermuda | +1441 | 239-1111 | 24-hour Mental Health Crisis Line. | 911 | |
Brunei | +673 | 145 | 24/7 mental health and suicide support. | 991 | |
Bulgaria | +359 | 0800 1 1466 | Bulgarian Red Cross | Daily 9:00-18:00. Helpline for psychosocial and psychological support. Provides confidential support. Also noted as supporting refugees. | 112 |
Brazil | +55 | 188 | 24 hour support and in-person centres across the country. | 192 or 193 | |
British Virgin Islands | +1 | 911 | |||
Botswana | +267 | Call: | Provides advocacy, bringing change on legislation, and linking people to care. | 999 | |
Canada | +1 | Call: 1 833 456 4566 Quebec: | Phone available 24/7 Text 45645, available daily from 16:00–00:00 ET | Phone: 911 | |
Cayman Islands | +1 | Call: 943 2422 | A service to help those who have experienced domestic violence. | 911 | |
Chile | +56 | 717 003 717 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. This service is in Spanish. | Police: 133 | |
China | +86 | 800-810-1117 | Supportive helpline operated by trained volunteeers and available 24 hours a day. | 110 | |
China | +86 | 400 821 1215 | Daily from 10:00–22:00 | 110 | |
Colombia | +57 | 005744482945 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. | National Emergency: 123 | |
Costa Rica | +506 | 800 767 8888 | Línea Aquí Estoy (CCSS) | 24/7, free, confidential suicide prevention line for individuals in acute crisis. | All emergencies: 911 free, immediate psychological support and crisis intervention. |
Czech Republic | +420 | 608 902 410 608 902 410 | The phone services are free and open from 09:00–21:00. All calls are confidential. | 112 | |
Denmark | +45 | +4570201201 | Livslinien is a telephone helpline providing confidential support and a safe space to talk. | 112 | |
Dominican Republic | +1 | 809-779-2124 | Pychological assistance helpline for people with suicidal thoughts, open 24/7 | 911 | |
France | +33 | 01 45 39 40 00 | 24 hour suicide prevention helpline. | Ambulance: 15 | |
France | +33 | 09 72 39 40 50 | Confidential and anonymous suicide support to anyone, via phone, email or chat. (13:00 - 3:00) | Ambulance: 15 | |
Germany | +49 | 0800/111 0 111 (Protestant) | Free religious support line open 24/7. | 112 | |
Germany | +49 | 0800 111 0 550 (adults) | Anonymous & free. | 112 | |
Hong Kong | +852 | 2896 0000 | 24 hour multilingual suicide prevention service. | 999 | |
Hong Kong | +852 | 2382 0000 | Professionally trained volunteers are available to listen at any time. Open 24/7. | 999 | |
Iceland | +354 | 1717 | Crisis helpline available throughout Iceland. | 112 | |
Iceland | +354 | 552-2218 | Provides information, support and treatment for those at risk of suicide and their loved ones. | 112 | |
India | +91 | 9820466726 | Free, confidential helpline staffed by professionally trained volunteers. Whatever your concerns are, you can be rest assured that you will receive non-judgmental and non-critical listening. Open 24/7. | Ambulance: 102 | |
Iraq | +964 | Ambulance: 115 | |||
Ireland | 00 353 | 116 123 | Free to call 24 hours a day from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123. | 112 or 999 | |
Ireland | 00 353 | 1800 247 247 | 24/7 support and free therapy to those engaging in self-harm, with suicidal ideation, or bereaved by suicide. | 112 or 999 | |
Ireland | 00 353 | 50808 | Free 24/7 text service providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis – big or small. | 112 or 999 | |
Italy | +39 | Toll-free (landline): +39 800 860022 | Confidential telephone helpline providing emotional support for people experiencing any type of mental health crisis. Open daily between 13:00–22:00. | 112 | |
Italy | +39 | 19696 | Psychological support to children, adolescents and adults through listening and counselling. | 112 | |
Lebanon | +961 | 1564 | Lebanon’s national emotional support and suicide prevention hotline, available 24/7. Trained professionals offer free, confidential support and guidance to additional mental health services if needed. | 112 | |
Malaysia | +60 | 055477933/55 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Bahasa Melayu, Mandarin, Cantonese, Tamil. | 999 | |
Malaysia | +60 | 07-3312300 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 088 255 788 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 19:00–22:00 Support in English, Bahasa Malaysia, Chinese | 999 | |
Malaysia | +60 | 03-76272929 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available 24/7 Support in English, Malay, Chinese dialects, Tamil, Native dialects | 999 | |
Malaysia | +60 | 082-242800 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 18:30–21:30 Support in English, Mandarin, Malay | 999 | |
Malaysia | +60 | 06-9520313 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 604-2815161 or 604-2811108 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Calls are answered in English but support is also provided in Mandarin, Hokkien, Malay, Tamil. | 999 | |
Mexico | +52 | 5-510-2550 | Suicide hotline | A confidential phone line for anyone needing crisis support in Mexico. | 911 |
Mexico | +52 | (55) 5259-8121 | Free telephone service, available 24/7. | 911 | |
Mexico | +52 | 9 45 37 77 | Save a Life is community-based organisation aiming to prevent suicide through education and training. | 911 | |
New Zealand | +64 | 0800 543 354 Text line: text HELP to (4357) | 24/7 Lifeline, Suicide Crisis Helpline and Kidsline. A text support service is also available. | 111 | |
New Zealand | +64 | 0800 726 666 | 24/7 confidential support. | 111 | |
Norway | +47 | 22 40 00 40 | Crisis service for anyone who needs someone to talk to when they find life difficult. | Police: 112 | |
Peru | +51 | 005112738026 | Anonymous and specialised support and information in emotional crisis situations, free of charge. | Emergency: 911 | |
Philippines | +63 | Hotline: (02) 8969191 | Manila Lifeline Centre | Manila Lifeline Centre is a telephone helpline for anyone experiencing suicidal thoughts. | 911 |
Poland | +48 | 89 19288 or 89 527 00 00 | Free helpline in the region of Olsztyn, providing telephone support and guidance about professional mental health services. | 112 or 999 | |
Poland | +48 | n/a | Directory of trusted phone lines throughout Poland. | 112 or 999 | |
Portugal | +351 | 225 50 60 70 | Hotline providing confidential and anonymous emotional support from trained volunteers. Open from 9pm to 12am in Portugal and Madeira. From 8pm to 11pm on the Azores. | 112 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. | Emergency: 911 Police: 787 3432020 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. | Emergency: 911 Police: 787 3432020 | |
Russia | +7 | (8202) 577-577 | Samaritans (Cherepovets) | Samaritans (Cherepovets) is a suicide prevention hotline that can be reached by phone. Available daily from 09:00–21:00. | 112 |
Russia | +7 | 7495 989 50 50 | The Ministry of Emergency Situations of the Russian Federation (EMERCOM) provides emergency psychological assistance to victims of emergencies. | 112 | |
Serbia | +381 | 0800 300 303 | Confidential helpline available in Srpski and English via telephone. | Emergency: 192 | |
Singapore | +65 | 1767 24-hour messaging via 9151 1767 | 24-hour free confidential suicide prevention hotline for anyone having difficulty coping during a crisis, and anyone who is thinking of suicide or has been affected by suicide. | Emergency ambulance: 995. | |
Singapore | +65 | 6389 2000 | Mental health hospital in Singapore. | Emergency ambulance: 995. | |
South Africa | +27 | Telephone support: 0861 322 322 | Telephone helplines for a range of issues including suicidal thoughts, trauma and loneliness. | 112
| |
South Africa | +27 | 24 hour helpline: 0800 12 13 14 | Africa’s largest mental health support and advocacy group. It provides comprehensive mental health information and resources to help you, a family member or loved one. | 112
| |
South Africa | +27 | 051 444 5691 | Free and confidential service for anyone who is struggling with difficult feelings, or having suicidal thoughts. | 112
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South Africa | +27 | 51 444 5000 | Organisation helping people in need of emotional support, via a 24/7 telephone hotline and face-to-face consultations. | 112
| |
Spain | +34 | 717 003 717 | Anonymous and specialised support and information in emotional crisis situations, free of charge. | 112 | |
Spain | +34 | 900 525 100 | 24/7 confidential support. | 112 | |
Spain | +34 | 016 | National Crisis Line | Confidential telephone helpline for victims of domestic violence. | 112 |
Sweden | +46 | 90101 | Helpline staffed by trained volunteers to help those experiencing suicidal thoughts, or those who have a close relative or friend experiencing these thoughts. | 112 | |
UK | +44 | Text: 85258 | Text helpline to connect anonymously with a trained volunteer. They're there to provide support for anyone experiencing a crisis or feeling unable to cope, and they're available 24/7. Text shout to 85258 to get started. | 999 of For urgent, non-life threatening issues: 111 | |
UK | +44 | 116 123 | 24/7 confidential support. | 999 or For urgent, non-life threatening issues: 111 | |
Ukraine | +380 | 7333 | Free suicide prevention and mental health support helpline. | 112 | |
Ukraine | +380 | 0487 32715 or 0482 226565 | Odessa Confidence Telephone Service | Mental health support face-to-face or over the phone. 10:00–08:00 Saturdays and Sundays: 19:00–08:00 | 112 |
Ukraine | +380 | 058 | Telephone of confidence "Stavropyghion-058" Lviv | Mental health and suicide prevention support via telephone. | 112 |
Uruguay | +380 | 0767 or 0800 0767 | Organisation dedicated to the prevention of suicide in Uruguay. | Police: 911
| |
USA | +1 | 988 | 24/7, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. | 911 | |
USA | +1 | (800) 273-8255 | 24/7 confidential support. | 911 | |
USA | +1 | Text HOME to 741-741. | The USA’s only 24/7, nationwide crisis-intervention text-message hotline. | 911 |
Worldwide services
Title | Description |
Befrienders Worldwide | List of worldwide befriending services (NB not all countries are listed). |
Suicide Stop | List of crisis lines worldwide. |
Suicide.org | List of crisis lines worldwide. |
Calling Emergency Services when the client is located in a different country
When calling emergency services, you are automatically directed to the provider in the country you are located in. If you want the services in a different country, there are a couple of options:
- Calling the emergency number in the country you are located and asking to be put through to the emergency services in the country the client is located in.
- Making contact with the client's emergency contact, if located in the same country as the client, and asking them to contact the emergency services.
- Using the client's location to call the local police station / hospital.
Crisis helplines•Updated 6 days ago by Inês