Below is a list of helplines you or your client can contact if you need immediate support.
If you think you might harm yourself or someone else, please call the emergency services in your local area or go straight to an Accident and Emergency Department.
Please note:
- Unmind is not an immediate crisis service and Unmind does not employ staff to be on call.
- Unmind is not a medical service.
- While we aim to ensure this information is up to date, if you spot something that isn’t right please let us know at support@unmind.com
International Crisis Providers
Country | Dialling code | Number | Service | Details | Emergency |
Argentina | +54 | 135 | 24horas | 911 | |
Argentina | +54 | (+54 11) 4783 8888 | lunes a viernes 10hs a 17hs y sábados 10hs a 16hs | 911 | |
Australia | +61 | 13 11 14 | A national charity providing access to 24 hour crisis support and suicide prevention services. | Call: 000 | |
Brazil | +55 | 188 | 24 hour support and in-person centres across the country. | 192 or 193 | |
British Virgin Islands | +1 | 911 | |||
Botswana | +267 | Call: | Provides advocacy, bringing change on legislation, and linking people to care. | 999 | |
Canada | +1 | Call: 1 833 456 4566 Quebec: | Phone available 24/7 Text 45645, available daily from 16:00–00:00 ET | Phone: 911 | |
Cayman Islands | +1 | Call: 943 2422 | A service to help those who have experienced domestic violence. | 911 | |
Chile | +56 | 717 003 717 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. This service is in Spanish. | Police: 133 | |
China | +86 | 800-810-1117 | Supportive helpline operated by trained volunteeers and available 24 hours a day. | 110 | |
China | +86 | 400 821 1215 | Daily from 10:00–22:00 | 110 | |
Colombia | +57 | 005744482945 | Teléfono de la Esperanza offer anonymous and specialized support and information in emotional crisis situations, free of charge. | National Emergency: 123 | |
Czech Republic | +420 | 608 902 410 608 902 410 | The phone services are free and open from 09:00–21:00. All calls are confidential. | 112 | |
Denmark | +45 | +4570201201 | Livslinien is a telephone helpline providing confidential support and a safe space to talk. | 112 | |
Dominican Republic | +1 | 809-779-2124 | Pychological assistance helpline for people with suicidal thoughts, open 24/7 | 911 | |
France | +33 | 01 45 39 40 00 | 24 hour suicide prevention helpline. | Ambulance: 15 | |
France | +33 | 09 72 39 40 50 | Confidential and anonymous suicide support to anyone, via phone, email or chat. (13:00 - 3:00) | Ambulance: 15 | |
Germany | +49 | 0800/111 0 111 (Protestant) | Free religious support line open 24/7. | 112 | |
Germany | +49 | 0800 111 0 550 (adults) | Anonymous & free. | 112 | |
Hong Kong | +852 | 2896 0000 | 24 hour multilingual suicide prevention service. | 999 | |
Hong Kong | +852 | 2382 0000 | Professionally trained volunteers are available to listen at any time. Open 24/7. | 999 | |
Iceland | +354 | 1717 | Crisis helpline available throughout Iceland. | 112 | |
Iceland | +354 | 552-2218 | Provides information, support and treatment for those at risk of suicide and their loved ones. | 112 | |
India | +91 | 9820466726 | Free, confidential helpline staffed by professionally trained volunteers. Whatever your concerns are, you can be rest assured that you will receive non-judgmental and non-critical listening. Open 24/7. | Ambulance: 102 | |
Iraq | +964 | Ambulance: 115 | |||
Ireland | 00 353 | 116 123 | Free to call 24 hours a day from both landlines and mobiles, including pay-as-you-go mobiles. You do not need to have any credit or call allowance on your plan to call 116 123. | 112 or 999 | |
Ireland | 00 353 | 1800 247 247 | 24/7 support and free therapy to those engaging in self-harm, with suicidal ideation, or bereaved by suicide. | 112 or 999 | |
Ireland | 00 353 | 50808 | Free 24/7 text service providing everything from a calming chat to immediate support for people going through a mental health or emotional crisis – big or small. | 112 or 999 | |
Italy | +39 | Toll-free (landline): +39 800 860022 | Confidential telephone helpline providing emotional support for people experiencing any type of mental health crisis. Open daily between 13:00–22:00. | 112 | |
Italy | +39 | 19696 | Psychological support to children, adolescents and adults through listening and counselling. | 112 | |
Lebanon | +961 | 1564 | Lebanon’s national emotional support and suicide prevention hotline, available 24/7. Trained professionals offer free, confidential support and guidance to additional mental health services if needed. | 112 | |
Malaysia | +60 | 055477933/55 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Bahasa Melayu, Mandarin, Cantonese, Tamil. | 999 | |
Malaysia | +60 | 07-3312300 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 13:00–22:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 088 255 788 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily from 19:00–22:00 Support in English, Bahasa Malaysia, Chinese | 999 | |
Malaysia | +60 | 03-76272929 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available 24/7 Support in English, Malay, Chinese dialects, Tamil, Native dialects | 999 | |
Malaysia | +60 | 082-242800 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 18:30–21:30 Support in English, Mandarin, Malay | 999 | |
Malaysia | +60 | 06-9520313 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Support in English, Mandarin, Malay, Tamil | 999 | |
Malaysia | +60 | 604-2815161 or 604-2811108 | Provides psychological and emotional support to anyone suffering from mental health issues or crisis, over the phone. Available daily, 20:00–23:00 Calls are answered in English but support is also provided in Mandarin, Hokkien, Malay, Tamil. | 999 | |
Mexico | +52 | 5-510-2550 | Suicide hotline | A confidential phone line for anyone needing crisis support in Mexico. | 911 |
Mexico | +52 | (55) 5259-8121 | Free telephone service, available 24/7. | 911 | |
Mexico | +52 | 9 45 37 77 | Save a Life is community-based organisation aiming to prevent suicide through education and training. | 911 | |
New Zealand | +64 | 0800 543 354 Text line: text HELP to (4357) | 24/7 Lifeline, Suicide Crisis Helpline and Kidsline. A text support service is also available. | 111 | |
New Zealand | +64 | 0800 726 666 | 24/7 confidential support. | 111 | |
Norway | +47 | 22 40 00 40 | Crisis service for anyone who needs someone to talk to when they find life difficult. | Police: 112 | |
Peru | +51 | 005112738026 | Anonymous and specialised support and information in emotional crisis situations, free of charge. | Emergency: 911 | |
Philippines | +63 | Hotline: (02) 8969191 | Manila Lifeline Centre | Manila Lifeline Centre is a telephone helpline for anyone experiencing suicidal thoughts. | 911 |
Poland | +48 | 89 19288 or 89 527 00 00 | Free helpline in the region of Olsztyn, providing telephone support and guidance about professional mental health services. | 112 or 999 | |
Poland | +48 | n/a | Directory of trusted phone lines throughout Poland. | 112 or 999 | |
Portugal | +351 | 225 50 60 70 | Hotline providing confidential and anonymous emotional support from trained volunteers. Open from 9pm to 12am in Portugal and Madeira. From 8pm to 11pm on the Azores. | 112 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. | Emergency: 911 Police: 787 3432020 | |
Puerto Rico | +1 | 1-800-981-0023 | Offers guidance and counseling to help those experiencing depression, domestic violence and anxiety. | Emergency: 911 Police: 787 3432020 | |
Russia | +7 | (8202) 577-577 | Samaritans (Cherepovets) | Samaritans (Cherepovets) is a suicide prevention hotline that can be reached by phone. Available daily from 09:00–21:00. | 112 |
Russia | +7 | 7495 989 50 50 | The Ministry of Emergency Situations of the Russian Federation (EMERCOM) provides emergency psychological assistance to victims of emergencies. | 112 | |
Serbia | +381 | 0800 300 303 | Confidential helpline available in Srpski and English via telephone. | Emergency: 192 | |
Singapore | +65 | 1767 24-hour messaging via 9151 1767 | 24-hour free confidential suicide prevention hotline for anyone having difficulty coping during a crisis, and anyone who is thinking of suicide or has been affected by suicide. | Emergency ambulance: 995. | |
Singapore | +65 | 6389 2000 | Mental health hospital in Singapore. | Emergency ambulance: 995. | |
South Africa | +27 | Telephone support: 0861 322 322 | Telephone helplines for a range of issues including suicidal thoughts, trauma and loneliness. | 112
| |
South Africa | +27 | 24 hour helpline: 0800 12 13 14 | Africa’s largest mental health support and advocacy group. It provides comprehensive mental health information and resources to help you, a family member or loved one. | 112
| |
South Africa | +27 | 051 444 5691 | Free and confidential service for anyone who is struggling with difficult feelings, or having suicidal thoughts. | 112
| |
South Africa | +27 | 51 444 5000 | Organisation helping people in need of emotional support, via a 24/7 telephone hotline and face-to-face consultations. | 112
| |
Spain | +34 | 717 003 717 | Anonymous and specialised support and information in emotional crisis situations, free of charge. | 112 | |
Spain | +34 | 900 525 100 | 24/7 confidential support. | 112 | |
Spain | +34 | 016 | National Crisis Line | Confidential telephone helpline for victims of domestic violence. | 112 |
Sweden | +46 | 90101 | Helpline staffed by trained volunteers to help those experiencing suicidal thoughts, or those who have a close relative or friend experiencing these thoughts. | 112 | |
UK | +44 | Text: 85258 | Text helpline to connect anonymously with a trained volunteer. They're there to provide support for anyone experiencing a crisis or feeling unable to cope, and they're available 24/7. Text shout to 85258 to get started. | 999 of For urgent, non-life threatening issues: 111 | |
UK | +44 | 116 123 | 24/7 confidential support. | 999 or For urgent, non-life threatening issues: 111 | |
Ukraine | +380 | 7333 | Free suicide prevention and mental health support helpline. | 112 | |
Ukraine | +380 | 0487 32715 or 0482 226565 | Odessa Confidence Telephone Service | Mental health support face-to-face or over the phone. 10:00–08:00 Saturdays and Sundays: 19:00–08:00 | 112 |
Ukraine | +380 | 058 | Telephone of confidence "Stavropyghion-058" Lviv | Mental health and suicide prevention support via telephone. | 112 |
Uruguay | +380 | 0767 or 0800 0767 | Organisation dedicated to the prevention of suicide in Uruguay. | Police: 911
| |
USA | +1 | 988 | 24/7, toll-free, confidential suicide prevention hotline available to anyone in suicidal crisis or emotional distress. | 911 | |
USA | +1 | (800) 273-8255 | 24/7 confidential support. | 911 | |
USA | +1 | Text HOME to 741-741. | The USA’s only 24/7, nationwide crisis-intervention text-message hotline. | 911 |
Worldwide services
Title | Description |
Befrienders Worldwide | List of worldwide befriending services (NB not all countries are listed). |
Suicide Stop | List of crisis lines worldwide. |
Suicide.org | List of crisis lines worldwide. |
Calling Emergency Services when the client is located in a different country
When calling emergency services, you are automatically directed to the provider in the country you are located in. If you want the services in a different country, there are a couple of options:
- Calling the emergency number in the country you are located and asking to be put through to the emergency services in the country the client is located in.
- Making contact with the client's emergency contact, if located in the same country as the client, and asking them to contact the emergency services.
- Using the client's location to call the local police station / hospital.
Crisis helplines•Updated 6 days ago by Inês